Terms of service

CleanOps AI — SMS Support Terms & Conditions

Service Provider: First Chemical Limited
Program Name: CleanOps AI
Support Number: 1-833-415-2842

1. Description of Service

CleanOps AI is an automated SMS customer support service operated by First Chemical Limited. The service assists commercial dishwasher customers with troubleshooting issues, including cleaning performance, drainage, water retention, and sanitizer readings.

2. Consent to Receive SMS Messages

Customers may voluntarily initiate CleanOps AI support by texting HELP to 1-833-415-2842.

By opting in, customers consent to receive automated text messages from First Chemical Limited relating to their support inquiries.

Participation is voluntary and is not required to purchase First Chemical products or receive other services.

3. Message Frequency and Charges

Message frequency varies depending on customer inquiries and the troubleshooting assistance required.

Message and data rates may apply according to your wireless carrier's plan.

4. Opting Out

Customers may reply STOP at any time to opt out of CleanOps AI SMS communications. After opting out, customers will receive a confirmation message and no further support messages unless they opt in again.

5. Customer Support

For assistance, reply HELP or contact First Chemical Limited at firstchemicallimited@gmail.com.

6. Service Availability

CleanOps AI provides automated troubleshooting guidance and does not replace professional equipment inspection, maintenance, or repair.

Issues requiring technical assistance should be referred to First Chemical Limited's service team.

Wireless carriers are not responsible for delayed or undelivered messages.

7. Privacy

Personal information collected through CleanOps AI is handled in accordance with First Chemical Limited's Privacy Policy.

SMS opt-in data and consent will not be sold or shared with third parties for marketing purposes.

Privacy Policy: https://www.firstchemical.com/policies/privacy-policy